Balls Foods

Help Desk Specialist Support Office Jobs at Balls Foods

Help Desk Specialist Support Office Jobs at Balls Foods

Sample Help Desk Specialist Support Office Job Description

Help Desk Specialist - Support Office

Position Overview

The Help Desk Specialist will perform end-user technical support for all Balls Food Stores teammates. End-user technical support will include remote and on-site support to users in the areas of e-mail, directories, standard Windows desktop applications, commercial and custom applications, desktop computer hardware, laptop computer hardware, printers, and telephones. They will serve as the initial point of contact for troubleshooting end-user hardware, software, and connectivity issues. This position will also assist with device configuration and deployment, device inventory, and obsolete hardware disposal.

Essential Job Functions

  • Answer end user technical support questions.
  • Provide application support on Microsoft Office applications.
  • Provide operating system support on Microsoft Windows 10.
  • Perform troubleshooting of personal computer hardware and software.
  • Perform troubleshooting and routine maintenance for desktop and network printers.
  • Perform routine administration tasks on Grandstream VoIP phone system.
  • Perform routine administration on a variety of security hardware and software solutions.
  • Responsible for a high degree of end user satisfaction.
  • Prepare documentation on technical solutions.
  • Prepare reports and correspondence as needed.
  • Log, review, and update all end user support activities in the designated ticketing system.
  • Perform other duties as assigned by supervisor.


  • At least 2 years of professional Information Technology experience required.
  • Must be proficient with Windows 10 operating system.
  • Proficiency with Microsoft Office Suite products is required.
  • Experience with Microsoft 365 support is preferred.
  • Associate's Degree or equivalent experience required.
  • A+, Network+, MCP, or other entry level IT certifications preferred.
  • Basic Windows Server and Microsoft Exchange administration skills would be helpful.
  • Experience with Active Directory Users and Computers is preferred.
  • Must be able to follow corporate IT security and intellectual property guidelines.
  • Must be dependable and flexible with work schedule.
  • Must be well organized and able to manage multiple priorities simultaneously.
  • Must be able to deal tactfully with end users in our retail, office, and manufacturing environments.
  • Must possess excellent written and oral communication skills.

Drug Free Environment/EOE

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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This company is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws.