Position Overview

The Help Desk Specialist will perform end-user technical support for all Balls Food Stores teammates. End-user technical support will include remote and on-site support to users in the areas of e-mail, directories, standard Windows desktop applications, commercial and custom applications, desktop computer hardware, laptop computer hardware, printers, and telephones. They will serve as the initial point of contact for troubleshooting end-user hardware, software, and connectivity issues. This position will also assist with device configuration and deployment, device inventory, and obsolete hardware disposal.

Essential Job Functions

• Answer end user technical support questions.
• Provide application support on Microsoft Office applications.
• Provide operating system support on Microsoft Windows 10.
• Perform troubleshooting of personal computer hardware and software.
• Perform troubleshooting and routine maintenance for desktop and network printers.
• Perform routine administration tasks on Grandstream VoIP phone system.
• Perform routine administration on a variety of security hardware and software solutions.
• Responsible for a high degree of end user satisfaction.
• Prepare documentation on technical solutions.
• Prepare reports and correspondence as needed.
• Log, review, and update all end user support activities in the designated ticketing system.
• Perform other duties as assigned by supervisor.

Requirements

• At least 2 years of professional Information Technology experience required.
• Must be proficient with Windows 10 operating system.
• Proficiency with Microsoft Office Suite products is required.
• Experience with Microsoft 365 support is preferred.
• Associate's Degree or equivalent experience required.
• A+, Network+, MCP, or other entry level IT certifications preferred.
• Basic Windows Server and Microsoft Exchange administration skills would be helpful.
• Experience with Active Directory Users and Computers is preferred.
• Must be able to follow corporate IT security and intellectual property guidelines.
• Must be dependable and flexible with work schedule.
• Must be well organized and able to manage multiple priorities simultaneously.
• Must be able to deal tactfully with end users in our retail, office, and manufacturing environments.
• Must possess excellent written and oral communication skills.

Drug Free Environment/EOE

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.